We are real people, and we are here to help! Please call us at 859-335-0600 if you are having any sort of technical difficulty, or have a question about the operation of the site.
Work computers will often have firewalls and other security that can interphere with logging in or with completing your purchase. Try at home, on your mobile phone, or call us at 859-335-0600.
Certain cards, such as Am Ex and Discover seem to have this problem more often. Just call us and we will take your order by phone!
We can reset your password for you if you cannot log in at all. Send us an email at firstname.lastname@example.org and we will reset the password for you.
Some older computers may not be updated to run the most up to date versions of JAVA or other "scripting" programs that control the buttons and other important things on your screen. Try a different computer, or your mobile phone.